social media account ideas

social-media.md

+# Social media content plan
+
+### Approach
+
+-   Friendly, conversational with community. 
+-   Help promote contributors, users and ideas that our users will appreciate. 
+-   Promote information about related topics such as open source, git, devops, etc.
+
+### Twitter accounts
+
+-   @GitLabStatus - Managed by service engineers
+    -   Outage, announcements about service
+-   @GitLabSupport - Managed by service engineers
+    -   Possible to break out service support to another account? 
+-   @GitLab -  Managed by marketing team
+    -   GitLab news: share our content. 
+        -   Links to blog posts, Events we’ll be presenting at, news from our staff people, nice things our folks are working on. 
+    -   GitLab community: share content from community.
+        -   Projects hosted on GitLab, any wins from GitLab clients, quotes from and links to blog posts about GitLab.
+    -   Curated content: share content that reflects our views and values and interests. 
+        -   Quotes from books we’re reading, links to great  blog posts about open organisations, version control, collaboration. 
+
+### Scenarios
+
+- Someone mentions @gitlab with a link to a blog post they wrote. 
+    - Thank author! Clip out quote from blog post, share link and @mention the author.
+- Someone mentions @gitlab with a complaint about an outage
+    - Handover to @GitLabStatus, who will respond
+- Someone mentions @gitlab with a feature request
+    - Direct them to contribute an issue or vote on feature