add info about zendesk

social-media.md

@@ -29,4 +29,7 @@ https://about.gitlab.com/handbook/social-media/
 - Someone mentions @gitlab with a complaint about an outage
     - Handover to @GitLabStatus, who will respond
 - Someone mentions @gitlab with a feature request
-    - Direct them to contribute an issue or vote on feature
\ No newline at end of file
+    - Direct them to contribute an issue or vote on feature
+- Somone requests support @gitlab
+    - Then @gitlab mentions @gitlabsupport > that points to ZenDesk
+    - @nearlythere to coordinate w patricio re: zendesk and gitlabsupport
\ No newline at end of file