Non existing sliver level support
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Description of the problem
We are a sliver level subscriber. We have 2 issue outstanding that is blocking 82696, 82855. I have been waiting on a reply from last wednesday and last friday respectively. Why are you guys charging us alot of money but we get no reply.
Which Group/Project (with full path) is experiencing the issue?
please refere to 82696, 82855 for details
Approximate date/time when the error occurred.
82696 over 5 days ago
Describe what you were doing right before the issue occurred.
upgraded from bronze to sliver :/
Activity
@charleetm I'm really sorry for the delay. Are these IDs referring to ZenDesk tickets that you raised through email or the web form?
/cc @arihantar @cpallares
@markglenfletcher those are ZD ticket ID's. I just checked.
@charleetm Apologies for the delay we are investigating this issue from our end and will send you updates soon.
@markglenfletcher @arihantar thanks for looking at this. The group board issues are really blocking us.
Edited by username-removed-752330hi @arihantar are you free to discuss the issue about the group boards (https://support.gitlab.com/hc/en-us/requests/82696)? could really do being looked at before I can roll this out to the product owners.. they are chasing me :/ kind of a blocker
@charleetm It was pleasure speaking with you. I am closing this issue in favor of https://gitlab.com/gitlab-org/gitlab-ee/issues/3562
Feel free to reopen this in case of anything.
