Remove pinging Lee in Ticket Pairing issues since it will now be assigned to him

See merge request !16

Automate setting the training label for pairing call issues

See merge request !15

Add customer training issue template

See merge request !12

Add template, fix templates

See merge request !14

clarify time windows

See merge request !13

Two little Typo's

Found two small typo's and thought: lets help Gitlab ;) (and learn about the workflow of editting and creating a merge-request)

See merge request !11

Fix broken link to Zendesk DSE trigger workflow

@ernstvn This depends on https://gitlab.com/gitlab-com/www-gitlab-com/merge_requests/3845

See merge request !10

Include call to action, assign to support lead, ping team members

https://gitlab.com/gitlab-com/support/issues/235

See merge request !9

Add assigned SE actions

+ Change management roles and responsibilities
+ Include draft of intro template

Related: https://gitlab.com/gitlab-com/www-gitlab-com/merge_requests/3085

See merge request !8

  + Change management roles and responsibilities
  + Include draft of intro template

Include additional action. Formatting.

See https://gitlab.com/gitlab-com/support/issues/150#note_14806390

See merge request !7

Include support actions in dedicated service engineer template

Depends on https://gitlab.com/gitlab-com/support-kb/merge_requests/16 | Discussed in https://gitlab.com/gitlab-com/support/issues/51#note_14446423 | https://gitlab.com/gitlab-com/www-gitlab-com/merge_requests/3011

See merge request !6

This reverts merge request !5

Include support actions in dedicated service engineer template



See merge request !5