Break out Advanced Topics, and set specific goals to reach badge
Discussed in a number of different ways / forums...
We have "Advanced Topics"as stage 7 in the support engineer bootcamp. I suggest we break that out as separate from the bootcamp, and per topic add a bit more detail on what is required to consider yourself an intermediate or expert on the topic. We then formally have each Service Engineer go through these Advanced Topics as part of ongoing expansion of skills etc. and add badges to their profile on the Team page to indicate which topics they are expert on.
Ideally, a quiz, or solving a number of related tickets on the topic, are part of the pathway to receiving the badge. I'm thinking the badge can be earned when you have some solid understanding of the key components of a topic and can troubleshoot / solve 80% of the tickets. Beyond that, the "expert" label would still only apply to truly experienced SE's in a topic.
Thoughts on this?
\cc @gl-support @stanhu