Premium and Enterprise support differences
Description
On a call with @richardp we discussed how SLAs for Premium and Enterprise are too similar and would require a additional SLA timing improvement to give sales a better up-selling probability. Actually Enterprise seemed too good as per the customer requirements which had standard support with longer SLAs of about three days.
/cc @ChadMalchow @richardp
Activity
Yep. Made an issue here about this, https://gitlab.com/gitlab-com/support/issues/16
@balameb if we wanted to change support for Enterprise to be 2 or 3 business days, what would need to happen to make sure we can track these customers correctly? Chris has this issue open, https://gitlab.com/gitlab-com/support/issues/24 to help get us there.
Closing this in favor of https://gitlab.com/gitlab-com/support/issues/16.
@ChadMalchow I'll reply on that issue.
