Pairing Session - 6.01.2017 - Harish / DeWet

Overview:

Boom! It's on. You and your pairing partner have 1 hour. Work together on tickets and log them here. Fill this out at the end of your session as a logbook so we can track our progression!

Tickets Worked On:

• Ticket: https://gitlab.zendesk.com/agent/tickets/77480
• Ticket: https://gitlab.zendesk.com/agent/tickets/78092
• Ticket: https://gitlab.zendesk.com/agent/tickets/78273

Post Call Notes:

Ticket 1: This is a Geo ticket and DeWet helped Harish understand the way SSH keys are authenticated in Geo. Proposed a possible solution to the customer.

Ticket 2: We looked at the ticket, went through logs, considered previous responses, and were stumped. It has had quite a few responses so we asked that a developer look at the ticket in the #development channel in Slack. https://gitlab.slack.com/archives/C02PF508L/p1496323731685777

Ticket 3: This is a SAML ticket. We looked for issues and looked through the docs to try to understand the problem. We couldn't find anything obvious and proposed a theory to the customer, looking into their configuration.

/cc @dewetblomerus @harishsr

changed the description

Good work here! Looks like some tough ones.

closed

changed milestone to %Q2 2017 Goal: 15 Pairing Sessions