add faq for licenses

source/license-faq/index.html

+---
+layout: default
+title: License FAQ
+---
+<div id="content">
+  <div class="container txt-lefty">
+    <div class="row">
+      <div class="col-sm-8 col-md-8 col-sm-offset-2 col-md-offset-2">
+        <h2>GitLab Enterprise Edition License keys FAQ</h2>
+        <h3>Why does GitLab use licenses?</h3>
+            <p>
+                The code for Enterprise Edition is can be open to inspect for everyone.
+                This makes it easier to offer a trial of Enterprise Edition.
+            </p>
+
+        <h3>Can anyone download GitLab EE?</h3>
+            <p>
+                Yes, but it will not be functional without a license key.
+            </p>
+
+        <h3>How does the license key affect customers?</h3>
+            <p>
+                Customers can now download and inspect the code for the latest GitLab EE version for free.
+                However, they cannot use it without a valid subscription.
+                They also cannot make any modification to the GitLab EE code.
+            </p>
+
+        <h3>What does the license key work?</h3>
+            <p>
+                The license key is a static file which, upon uploading, allows GitLab Enterprise Edition to run.
+                During license upload we check that the active users on your GitLab Enterprise Edition instance doesn't exceed the new number of users.
+                During the licensed period you may add as many users as you want.
+                The license key will expire after one year for GitLab subscribers.
+            </p>
+
+        <h3>How do I upgrade GitLab EE to 7.11 or above?</h3>
+            <p>
+                After you upgrade GitLab to EE version 7.11 and higher, GitLab EE will stop working without a license key.
+                If you don’t have a license key, please contact sales@gitlab.com and request a key.
+                Once you deploy the key, then GitLab EE will start functioning again.
+            </p>
+
+        <h3>How do I know when my subscription is about to expire?</h3>
+            <p>
+                During the last 30 days of the subscription GitLab will display a renew countdown in the admin panel.
+                During the next 14 days after the expiration date GitLab will display a renew countdown to all users.
+            </p>
+
+        <h3>What happens if I add more users than I've paid for?</h3>
+            <p>
+                GitLab Enteprise Edition will continue to run normally and you can add more users to it without restriction.
+                However, we are following a true-up model.
+                Upon renewal, you will pay for the additional users in the previous year, at half price.
+            </p>
+        
+        <h3>Do I need an additional license if I run more than one server?</h3>
+            <p>
+                No, if your GitLab Enterprise Edition servers cover the same users, you can use the same license file for all of them.
+            </p>
+
+        <h3>What happens if I decide to not renew my subscription?</h3>
+            <p>
+                14 days after the end of your subscription, your key will no longer work and GitLab Enterprise Edition will not be functional anymore.
+                You will be able to downgrade to GitLab Community Edition, which is free to use.
+            </p>
+
+      </div>
+    </div>
+  </div>
+</div>

[Haydn Mackay]

@Marc.Radulescu Change GitLab Enterprise Edition License keys FAQ to GitLab Enterprise Edition Licensing FAQ

cc @sytses

[Marc Radulescu]

done

[Haydn Mackay]

@sytses @Marc.Radulescu First question should be "How is GitLab EE licensed?" Answer should be "Every person with a GitLab account that is not blocked by the admin should be counted in the subscription."

[Marc Radulescu]

done

[Haydn Mackay]

@sytses @Marc.Radulescu Second question should be "Do students have to pay or do they receive a discount?" Answer should be "GitLab’s Educational pricing is that for educational institutions students do not count towards the user count. The purchase of at least one subscription is required."

[Marc Radulescu]

done

[Haydn Mackay]

@sytses @Marc.Radulescu Third question should be "Do non-profits have to pay for the Enterprise Edition?" Answer should be "Non-profits can use GitLab Community edition for free but need to purchase a subscription to the Enterprise Edition at our published rates."

[Marc Radulescu]

done

[Josh Wrede]

@Marc.Radulescu Should this be "How does the license key work?"

[Marc Radulescu]

yes, corrected.

[Haydn Mackay]

@sytses @Marc.Radulescu @jwrede We should move this question to #2 (closed) and rephrase it as "Can I add more users to my subscription?" and the answer should be "GitLab follows up a True-Up model so you can grow now and pay later. You can add more users to the server than what you are licensed for at any time. For users that are added during the year you pay half price when you renew."

[Josh Wrede]

@sytses @Marc.Radulescu @Haydn take out the extra "up" where it says "GitLab follows UP a True-Up model". Also Haydn and I were discussing if we should also add the example scenario from the blog post where it says, "So if you have 100 active users today you get a 100 user subscription. Suppose that when you renew a year from now you have 300 active users. You pay for a 300 user subscription and pay half a year for the 200 users that you added during the year." Maybe we should also add that here for more clarification.

[Marc Radulescu]

agreed, I've added the true-up discussion and included another Q/A with the illustration