Merge branch 'add-printfection-updates' into 'master'

Add printfection updates

See merge request gitlab-com/www-gitlab-com!36756

source/handbook/marketing/community-relations/community-advocacy/workflows/merchandise-handling/index.html.md

@@ -48,6 +48,8 @@ StickerMule is the preferred Vendor for orders that include only stickers, or or
 3. Select the sticker you'd like to order based on stickers created from previous orders. New stickers can be created, but if possible, it is faster to reorder an existing sticker. Exisiting stickers vary in size, but most are between 2.64"x3"
 4. Stickers must be orders in batches of 10
 5. Enter sticker quantity and process Stickermule order.
+6. Send orders to the Printfection warehouse address: 700 W 48th Ave, Denver, CO 80216
+7. Follow steps in Printfection to create a 'Send' inventory order.
 ## Daily Merchandise Workflow
@@ -96,6 +98,11 @@ That's all, Printfection will handle the rest.
 Note: Printfection also sends the email confirmation to the customer.
+### Zendesk
+1. Check the Merchandise ticket view in Zendesk for any emails sent to merch@gitlab.com
+2. For updates sent automatically from Printfection, apply the 'Printfection Update' macro to solve the ticket.
+3. For merchandise questions and order follow up emails, follow processes outlined below.
+
 ### Manually Add Orders to Printfection
 If orders unfulfilled orders appear in Shopify but are not in Printfection, you might need to manually add the order to Printfection before fulfilling the order.
@@ -148,6 +155,16 @@ Community Advocates should watch inventory levels for products in Printfection a
 8. Add Printfection items to the order. Specify the quantity for each item. Notice that some items have a minimum order number. Be mindful of total cost of items and try to order items in bulk, as the price per item decreases for larger quantity orders
 9. When you've completed your replenish order, click the 'Buy Items' button
+### Send Items to Printfection Warehouse
+
+Printfection does not produce all items we sell in the store. To ship items from another vendor to Printfection, you must create a 'Send' inventory order. 
+1. Log into Printfection
+2. Click on Inventory
+3. On the Inventory pate, click on Replenish Inventory
+4. Click on the green 'Replenish Inventory button'
+5. Choose the 'Send' tag option
+6. Enter product details, quantity, and shipping confirmation, then submit the order’
+
 ### Adding Products to Shopify
 1. Gather item inventory data - contact the product's vendor