Merge branch 'staff-eba-shk' into 'master'

Add Staff EBA and update EBA Manager

See merge request gitlab-com/www-gitlab-com!37058

source/job-families/people-ops/executive-business-administrator/index.html.md

@@ -48,6 +48,9 @@ Executive Business Administrator's at GitLab toggle seamlessly between various s
 * Successful completion of a [background check](/handbook/people-group/code-of-conduct/#background-checks).
 * Ability to use GitLab
+### Performance Indicator
+* [Leadership SAT Survey](https://about.gitlab.com/handbook/eba/#leadership-sat-survey)
+
 ## Senior Executive Business Administrator
 ### Responsibilities
@@ -84,27 +87,18 @@ Executive Business Administrator's at GitLab toggle seamlessly between various s
 * A passion for GitLab
 * A sincere willingness to help out
+### Performance Indicator
+* [Leadership SAT Survey](https://about.gitlab.com/handbook/eba/#leadership-sat-survey)
 ## Executive Business Administrator, Manager
 ### Responsibilities
-* Support our Chief Executive Officer and Chief Financial Officer in PT time-zone with supplemental back-up support to our Executive Leadership Group in PT, CT and ET time-zones.
-* Own and proactively manage a complex, changing, high-volume calendar across multiple time-zones. Ensure CEO and CFO are prepped for every meeting
-* Make recommendations for the CEO and CFO with regard to their time management, prioritization, delegation and organization
 * Leading, expanding, and mentoring the Administrative team by setting the strategy and prioritizing GitLab’s Objectives and Key Results (OKRs); hiring, training, and developing a world-class team
 * Maintain the health of the EA organization, including hiring, on-boarding, training and development, and capacity planning
-* Act as a liaison, problem solver, and facilitator as the first contact for the CEO
-* Seamlessly coordinate extensive domestic and international travel including air and ground transportation, hotel reservations, security, visas and other travel documentation. Accompanying the CEO when necessary.
 * Create and implement systems to elevate efficiency and effectiveness of administrative processes
-* Run cadence of weekly staff meetings and other important meetings, including planning agenda, organization, and follow-up on action items, while infusing our company values throughout
-* Plan events such as quarterly E-Group team off-sites, team building activities and company kick-offs as needed
-* Serves as the CEO/CFO’s administrative liaison to the Board of Directors and manages Board activities, which include coordinating quarterly Board meetings and lunches and compiling, assembling, and distributing Board meeting materials
-* Coordinates Executive, Finance, Governance & Nominating, and Audit Committee meetings, maintains confidential files and contact information; coordinates meetings, conferences, and committees both on and off site to support the CEO/CFO’s agenda
 * Assist the full life cycle of recruiting including booking interviews, liaising between the hiring team and the candidate, and coordinating onboarding of new hires
-* Draft internal and external communications on behalf of CEO and CFO
-* Compile receipts to submit timely and accurate expense reports on a monthly basis
-* Provide coverage for other Sr. E-Group EBA’s
+* Provide coverage for other EBAs
 * Run and lead special projects upon request
 * Must be able to work flexible hours to support international business meetings
 * Other duties as assigned in support of the business (adhoc tasks)
@@ -127,3 +121,45 @@ Executive Business Administrator's at GitLab toggle seamlessly between various s
 ### Performance Indicator
 * [Leadership SAT Survey](https://about.gitlab.com/handbook/eba/#leadership-sat-survey)
+* 
+## Staff Executive Business Administrator to the CEO
+
+### Responsibilities
+
+* Strategically and methodically support our Chief Executive Officer as your primary executive, and the Chief Revenue Officer as your secondary executive,  in the Pacific time zone - serving as a partner in handling correspondence, including confidential and sensitive materials
+* Proactively and without supervision, anticipate needs and follow through diligently, often using knowledge of the executive, their direct reports, external parties, and company values to make decisions that lead to more effective executive attention and communication
+* Maintain the executives’ calendars in a thoughtful and purposeful manner, ensuring meetings contain the appropriate attendees, agenda items, and any changes are done with full consideration of a global team, spanning multiple time zones; ensure executive is prepped and briefed as necessary for each meeting
+* Make recommendations for the executive in order to more effectively manage their time, prioritize, delegate and organize
+* Seamlessly coordinate extensive travel including air and ground transportation, hotel reservations, security, visas, and any other travel documentation
+* Maintain cadence of weekly meetings and other important meetings, including planning agenda, organization, and follow-up on action items, while infusing our company values throughout
+* Draft internal and external communications on behalf of the executive keeping in mind our company values and safeguarding confidential information as well as the executive’s reputation
+* Assist the full life cycle of recruiting activity for the executive,  including booking interviews, liaising between the hiring team and the candidate, and coordinating onboarding of newly hired executives
+* Manage executive’s email inbox including drafting internal and external communications on behalf of the executive when required
+* Compile receipts to submit timely and accurate expense reports on a monthly basis
+* Document preparation for meetings such as creation of agendas for team meetings, presentations for group conversations, tracking key deliverables and action items, maintain operational metrics or KPIs for the department
+* Liaise effectively with EBA counterparts and build strong and collaborative working relationships with a wide range of company stakeholders at all levels
+* Orchestrate events such as team off-sites and team building activities 
+* Serve as a helpful knowledge base for executives and other team members (e.g., other EBAs), especially for processes and procedures, and provide assistance in a hands-on, kind, and proactive manner
+* Work flexible hours to support global business meetings; some travel is required
+* Continually improve processes and procedures to reduce work time and cost without compromising work quality;  take proactive measures to prevent yourself from burnout
+* Other duties (and ad hoc tasks) as assigned in support of your executive and business
+
+### Requirements
+
+* Minimum 8+ years supporting a C-Level Executive(s) as an executive business partner at a quickly-scaling company, effectively representing the personal brand of the executive as well as the company’s culture and value
+* High integrity and track record of maintaining confidentiality of all work product and sensitive information
+* Strong attention to detail and proofreading ability 
+* Extensive technical skills with Google Suite, Zoom, Slack and Expensify among other tools; demonstrated ability to adopt technical tools quickly (i.e. GitLab.com)
+* Self-starter who can operate independently and move quickly from one task to another; creative problem solver, seeks "win-win" solutions; energized by challenges with superb attention to detail
+* Excellent interpersonal skills and business acumen; ability to communicate with team members, partnering well across GitLab, and external parties at all levels
+* Proven leadership skills and demonstrates “one team” mindset; able to be a role model for all other EBA’s 
+* Detailed and goal-oriented planner; possesses the ability to appropriately prioritize business needs and handle multiple tasks in a fast-paced environment
+* Approachable and effective communicator across various communication channels and with all levels of the organization
+* Experience with event planning & coordination to include support for large meetings, off-sites 
+* Experience in both start-up and medium size enterprise environments preferred
+* Experience working remotely preferred
+* A sincere willingness to help out
+* A passion for GitLab and for contributing to an exceptional work culture
+
+### Performance Indicator
+* [Leadership SAT Survey](https://about.gitlab.com/handbook/eba/#leadership-sat-survey)
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