Merge branch 'dmurph-master-patch-46423' into 'master'

Built out PTO Ninja section with missing commands, ability to Bulk Add Holidays, and note about documenting new features

See merge request gitlab-com/www-gitlab-com!35494

source/handbook/paid-time-off/index.html.md

@@ -15,13 +15,13 @@ Time away from work can be extremely helpful for maintaining a good work/life ba
 A support engineer remarked that “In the 3 months I've been at GitLab, I've taken more time off than the last 2 years at my previous job.”
-Another great example of taking time off is a GitLab team-member taking a day to do some spring cleaning. Vacations don't have to be trips to exotic places, but instead could be taking some time for oneself at home.
+Another great example of taking time off is a GitLab team member taking a day to do some spring cleaning. Vacations don't have to be trips to exotic places, but instead could be taking some time for oneself at home.
 It is so important to take time off to recharge batteries and refresh the mind so you can come back to GitLab with renewed energy and be prepared to do your best work ever!
 If you are taking Parental Leave, please see our [Parental Leave Policy](/handbook/benefits/#parental-leave).
-## A GitLab team-member's Guide to Time Off
+## A GitLab team member's Guide to Time Off
 As we all work remotely it can sometimes be difficult to know when and how to plan time off. Here is some advice and guidance on how this can be done in an easy and collaborative way.
@@ -86,20 +86,31 @@ Team members may request an unpaid leave of absence by working with their manage
 Please be aware that new team members' PTO Ninja accounts are activated and synched automatically once a day, so if you try to access PTO Ninja on your first day and receive an error message, please attempt to access PTO Ninja on Day 2. If you still receive an error message, let your assigned People Ops Specialist know in your onboarding issue.
-**Slack Commands:**
+#### Slack Commands
 * `/ninja ooo` Create an OOO event.
 * `/ninja me` View your OOO dashboard to edit, add or remove OOO events.
 * `/ninja whosout` See upcoming OOO for everyone in the channel where this command is used.
 * `/ninja @username`  Check if a particular person is OOO and if they are, see which of your co-workers are covering for them.
-* `/ninja feedback` This is your direct line to support. At any time, use this command to report bugs or share your
-thoughts on how the product can be improved or what’s working well.
-**Additional Features:**
+* `/ninja feedback` This is your direct line to support. At any time, use this command to report bugs or share your thoughts on how the product can be improved or what’s working well.
+* `/ninja help` A top-level look at PTO Ninja items that you may need help with, and how to receive help. 
+* `/ninja settings` This is where you modify your profile and calendar settings.
+
+#### Additional Features
 * Google Calendar Sync: PTO Ninja allows you to sync time off requests with your Google Calendar.
 * Automatic Status + Do Not Disturb Updates: PTO Ninja can automatically set your OOO status in Slack and apply “Do Not Disturb” settings while you’re away. You must add these permissions individually.
 * Roles and Task Handoffs: PTO Ninja provides an experience that allows you to set roles and tasks for co-workers while
 you’re away. Accepted roles then become a part of a Slack away message that appears as
 co-workers try to tag you in discussions while you’re OOO.
+* Bulk add holidays:  You can bulk add holidays based on your region and then modify them manually if needed. Any Public Holidays added to PTO Ninja in your dashboard will auto-set OOO for you. To add, follow the below instructions.
+	* Type `/ninja me` in Slack
+	* Choose `Holidays` from the `Upcoming OOO` dropdown menu
+	* Choose the desired year
+	* Click on `Bulk Add By Region`
+
+#### Requesting and documenting new PTO Ninja features
+
+You can request a new PTO Ninja feature by using the aforementioned `/ninja feedback` command in Slack. If you receive feedback from the PTO Ninja team, or a new feature is implemented, please document the discussion in [this GitLab issue](https://gitlab.com/gitlab-com/people-group/General/issues/285). 
 ### Management’s Role in Paid Time Off
@@ -226,5 +237,3 @@ Jonathan's recommendation adds a layer of nuance to [Accepting Uncertainty](/han
 > It's important to talk about family. For a company to sustain a culture that embraces parents and emphathizes with the associated needs, these realities must be shared in the open and not allowed to become taboo. — [*Darren M.*](https://gitlab.com/dmurph)
 Parents at GitLab are encouraged to join the `#intheparenthood` Slack channel to share tips, photos, and stories, and make a merge request to add contributions to this page. 
-
-