Merge branch 'evn-okr-update' into 'master'

Tweak OKRs per conversations

See merge request !6503

source/okrs/index.html.md

@@ -112,7 +112,7 @@ TODO: Link to Diff with the start of the quarter
   * Customer Success: Identity the trigger(s) to purchase for large/strategic accounts.
   * Support: Provide faster, more knowledgable support. Reduce Average Time to Solve by 5%.
 * CEO: Increase [average sales price (ASP)](/handbook/finance/#definitions) (IACV per won) by 25% QoQ
-    * CRO: Triple average new business deal size YoY 
+    * CRO: Triple average new business deal size YoY
     * CRO: [50% of IACV from EEP](https://gitlab.com/gitlab-com/sales/issues/143_
     * CMO: More sales assets. 3 new for each stage ([TOFU, MOFU, BOFU](/handbook/glossary/#funnel)) of the sales process
       * CMO: [Presentation generation based on conversational development index.](https://gitlab.com/gitlab-com/organization/issues/95)
@@ -127,8 +127,12 @@ TODO: Link to Diff with the start of the quarter
 * CEO: GitLab.com ready for mission-critical tasks. 99% of user requests < 1s
   * VP Scaling: Highly Available. [99.9%](http://stats.pingdom.com/81vpf8jyr1h9/1902794/history)
-    * Production: HA setup for Redis
-    * Production: Robust backups with automatic periodic restores. Counter on monitor.gitlab.net shows days since last automatic restore.
+    * Production: Scalable and HA setup for cache and background jobs storage.
+    Persistence of cache (Redis) and background job storage (Sidekiq) split and
+    HA is setup for persistent storage.
+    * Production: Robust backups with automatic periodic restores. Counter on
+    monitor.gitlab.net shows days since last automatic restore of database and file
+    system.
     * Production: Multi-canary deployments enabled. PoC of two canaries via kubernetes with Build team's Helm charts.
     * Production: Enable GitLab.com search using ElasticSearch. Provide a cluster that is 99% available for > 2 months in Q3.
     * Database: Run pgbouncer from Omnibus. Shipped
@@ -143,7 +147,7 @@ TODO: Link to Diff with the start of the quarter
     * CI/CD: Decrease monthly per minute cost of shared runners. Cost down by 30%
     * CI/CD: Improve responsiveness for pipelines without any existing builds. 99% start within 1s
   * VP Scaling: [Lower latency](https://gitlab.com/gitlab-com/infrastructure/issues/947). [99% of user requests < 1 second](https://performance.gitlab.net/dashboard/db/transaction-overview?panelId=2&fullscreen&orgId=1)
-    * Gitaly: Gitaly service active on file-servers
+    * Gitaly: Gitaly service active on file-servers.
     * Gitaly: Roll out Gitaly migrations. 24 additional endpoints migrated to Gitaly and [in acceptance testing](https://gitlab.com/gitlab-org/gitaly/blob/master/README.md#current-features)
     * Gitaly: Reduce “idea to production” time of migrations. 80% of all migrations started in Q3 are enabled on GitLab.com within two GitLab releases.
     * Database: Reduce the p99 of [SQL timings](https://performance.gitlab.net/dashboard/db/daily-overview?panelId=12&fullscreen&orgId=1) across the board to 200 ms (100-200 ms less than what we have now).
@@ -166,7 +170,7 @@ TODO: Link to Diff with the start of the quarter
   * VP Scaling: Secure platform
     * Security: Improve defenses. Implement top 10 actions from Risk Assessment.
     * Security: Vulnerability testing. Conduct external testing.
-    * Security: Improve security practices through people and processes. Backlog of security issues reduced by 50% (currently 148 issues in [gitlab-ce](https://gitlab.com/gitlab-org/gitlab-ce/issues?scope=all&utf8=%E2%9C%93&state=opened&label_name[]=security), 9 in [gitlab-ee](https://gitlab.com/gitlab-org/gitlab-ce/issues?scope=all&utf8=%E2%9C%93&state=opened&label_name[]=security), 69 on [infrastructure](https://gitlab.com/gitlab-com/infrastructure/issues?scope=all&utf8=%E2%9C%93&state=opened&label_name[]=security)).
+    * Security: Improve security practices through people and processes. Backlog of security issues reduced by 50% (currently 148 issues in [gitlab-ce](https://gitlab.com/gitlab-org/gitlab-ce/issues?scope=all&utf8=%E2%9C%93&state=opened&label_name[]=security), 9 in [gitlab-ee](https://gitlab.com/gitlab-org/gitlab-ee/issues?scope=all&utf8=%E2%9C%93&state=opened&label_name[]=security), 69 on [infrastructure](https://gitlab.com/gitlab-com/infrastructure/issues?scope=all&utf8=%E2%9C%93&state=opened&label_name[]=security)).
 * CEO: Increased usage of idea to production. 100% growth
   * CMO: Generate more company and product awareness including [overtake BitBucket in Google Trends](https://trends.google.com/trends/explore?q=bitbucket,gitlab).
   * VP Prod: Issue boards usage increase. 100% (.com and usage ping)