@@ -38,12 +38,14 @@ By purchasing a subscription you agree to be bound by the terms of this document
Robots, bots and other automated accounts not linked to a person do not count towards the user count.
Guests, reporters, managers and people that have no access to the source code do count towards the user count.
GitLab B.V. aims to respond to support questions regarding Community Edition and/or Enterprise Edition during the next business day at the latest.
The number of support questions is not limited.
</p>
<li><strong>Standard subscription</strong>
<p>
The standard subscription entitles the clients to everything the basic subscription offers and the following services.
GitLab B.V. aims to respond to emergency support questions communicated via the appropriate channel witin 30 minutes, 24 hours per day, 365 days per year.
The number of emergency support questions is not limited.
GitLab B.V. will help the client to install and configure GitLab and provide remove assistance during upgrades.
Support for GitLab Continuous Integration (CI) and High Availability (HA) configurations is included.
</p>
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@@ -57,9 +59,10 @@ By purchasing a subscription you agree to be bound by the terms of this document
<li><strong>Termination</strong>
<p>
The termination of the subscription can happen with a written notice at any time by both the client and GitLab B.V..
If a termination happens in the first 30 days there is no charge and any paid fees will be refunded to the client.
If a termination happens in the first 45 days of the subscription there is no charge and any paid fees will be refunded to the client.
Should the client fail to pay all or any part of the fees on the due date GitLab B.V. may terminate the subscription.
When the client terminates the subscription they will forfeit any and all money already paid.
When the client terminates the subscription they will forfeit the subscription fee.
When GitLab B.V. terminates the subscription after the first 45 days the client will receive a prorated refund.
