From 86454571417e222e0ae915400b43d7b30ee164f0 Mon Sep 17 00:00:00 2001 From: Kelvin Date: Fri, 18 Mar 2016 17:42:04 +0300 Subject: [PATCH] Documentation on the use of direct messaging on GitLab and GitLabSupport twitter accounts --- source/handbook/support/index.md | 2 ++ 1 file changed, 2 insertions(+) diff --git a/source/handbook/support/index.md b/source/handbook/support/index.md index fb9a7c4cca2..6e51a720f03 100644 --- a/source/handbook/support/index.md +++ b/source/handbook/support/index.md @@ -283,6 +283,8 @@ The main account to use for support related questions is @GitLabSupport. When re tweets that are forwarded by @gitlab, the response from Twitter will always start with @gitlab as well but you must make sure to **@ mention the user** who tweeted their question to @gitlab in the first place. +Direct messaging from everybody is enabled on GitLab and GitLabSupport accounts. Users should be directed to send us a private message in case we require some private information such as their email address to be able to service their requests. + The @GitLabStatus account should only be used to give updates on the availability of GitLab.com and to follow up on users reporting that GitLab.com is unavailable. -- GitLab