diff --git a/source/handbook/support/index.html.md b/source/handbook/support/index.html.md index fdf4b24625f2d84b92bb101039f84be69e5835a5..7a827a2b54fcb8347488ec1d3f6677a15486d10b 100644 --- a/source/handbook/support/index.html.md +++ b/source/handbook/support/index.html.md @@ -17,6 +17,7 @@ title: Support - [Service Level Agreements](#sla) - [Support Turbo](#support-turbo) - [Dashboard](#dashboard) +- [Dormant Usernames](#dormantusers) - [Support Channels](#support-channels) - [Emergency Tickets](#emergency) - [Security disclosures](#security) @@ -91,6 +92,22 @@ We have 6 views that are not channels. Meaning we have 7 views left for all our channels. That is why some channels are combined. +## Dormant Usernames + +Support often gets requests from gitlab.com users to release a username. +This can be implemented if the following criteria are met: + +1. The account in question has no data. +1. There hasn't been any activity on the account (i.e. code, issues, MRs) + for six months. This considers activity on projects the account owns + as well as activity on projects the account participants in. +1. Support has had four failed attempts to contact the user within a + two week period. +1. The user cannot be an owner of any active project. + +Usernames will be prefixed with `idle` to keep the account active but +release the namespace. + ## Service Level Agreements ### SLA categories