From 3bca359856784aadd16e656eb7199ea937daf1d8 Mon Sep 17 00:00:00 2001 From: balameb Date: Mon, 2 May 2016 11:58:41 -0600 Subject: [PATCH 1/2] Added dormant username proposal --- source/handbook/support/index.html.md | 15 +++++++++++++++ 1 file changed, 15 insertions(+) diff --git a/source/handbook/support/index.html.md b/source/handbook/support/index.html.md index fdf4b24625f..c9b4f40bbe4 100644 --- a/source/handbook/support/index.html.md +++ b/source/handbook/support/index.html.md @@ -17,6 +17,7 @@ title: Support - [Service Level Agreements](#sla) - [Support Turbo](#support-turbo) - [Dashboard](#dashboard) +- [Dormant Usernames](#dormantusers) - [Support Channels](#support-channels) - [Emergency Tickets](#emergency) - [Security disclosures](#security) @@ -91,6 +92,20 @@ We have 6 views that are not channels. Meaning we have 7 views left for all our channels. That is why some channels are combined. +## Dormant Usernames + +Support often gets requests from gitlab.com users to release a username. +This can be implemented if the following criteria are met: + +1. There hasn't been any activity on the account (i.e. code, issues, MR) + for six months. +1. There should be at least two attempts per week for two weeks made to + contact the user. +1. The user cannot be an owner of any active project. + +Usernames will be prefixed with `idle` to keep the account active but +release the namespace. + ## Service Level Agreements ### SLA categories -- GitLab From e6caf5a5006ef6abd0884114e40e988948c56f31 Mon Sep 17 00:00:00 2001 From: balameb Date: Mon, 20 Jun 2016 08:50:34 -0600 Subject: [PATCH 2/2] Adding additional criteria. --- source/handbook/support/index.html.md | 10 ++++++---- 1 file changed, 6 insertions(+), 4 deletions(-) diff --git a/source/handbook/support/index.html.md b/source/handbook/support/index.html.md index c9b4f40bbe4..7a827a2b54f 100644 --- a/source/handbook/support/index.html.md +++ b/source/handbook/support/index.html.md @@ -97,10 +97,12 @@ That is why some channels are combined. Support often gets requests from gitlab.com users to release a username. This can be implemented if the following criteria are met: -1. There hasn't been any activity on the account (i.e. code, issues, MR) - for six months. -1. There should be at least two attempts per week for two weeks made to - contact the user. +1. The account in question has no data. +1. There hasn't been any activity on the account (i.e. code, issues, MRs) + for six months. This considers activity on projects the account owns + as well as activity on projects the account participants in. +1. Support has had four failed attempts to contact the user within a + two week period. 1. The user cannot be an owner of any active project. Usernames will be prefixed with `idle` to keep the account active but -- GitLab