diff --git a/source/jobs/service-engineer/index.html.md b/source/jobs/service-engineer/index.html.md
index 45973a08dbde989e331f5f6a0bcd769fc5cec5ef..2e58ab11db9a53f3f7390f16e2ab65273e503c35 100644
--- a/source/jobs/service-engineer/index.html.md
+++ b/source/jobs/service-engineer/index.html.md
@@ -23,20 +23,79 @@ More information can be found on the [support page in the handbook](https://abou
 
 ### Junior Service Engineer
 
-Junior Service Engineer's responsibilities cover all the support channels that are
+* Junior Service Engineer's responsibilities cover all the support channels that are
 supported by a level 3 or 4 SLA, per the definitions on the [Support](/handbook/support/#sla) page.
+* Contribute with documentation 
+* Manage Feature Proposals created through their user interactions
+* Manage Bug reports created through their user interactions
+* Technical Skills
+    * Able to triage basic GitLab issues
+    * Able to perform basic UNIX/GitLab system administration
+    * Able to solve customer tickets in a timely fashion
+* Communication
+    * Able to communicate clearly with customers on technical topics
+    * Able to escalate issues to the right people
+    * Keeps issues up-to-date with progress
+    * Follows up with outstanding issues
+    * Documents relatively simple answers in issues and GitLab documentation
+    * Makes customers happy
+    
+### Service Engineer 
+
+* All Junior Service Engineer responsibilities with less time invested on SLA 3 and SLA 4
+* Participate in the On-call schedule 
+* Work on SLA 1 emergency and security tickets
+* Work on SLA 2 customer tickets 
+* Maintain GitLab.com and other services such as GitHost.io 
+* Technical Skills
+    * Able to triage intermediate GitLab issues and resolve them
+    * Able to perform intermediate UNIX/GitLab system administration
+    * Can identify relatively challenging bugs/issues with GitLab
+    * Can submit merge requests for basic GitLab bugs/problems
+* Workflow
+    * Reliably answers on-call emergencies 
+    * Exceeds SLAs consistently
+* Communication
+    * Documents relatively challenging answers in issues and GitLab documentation
+    * Helps ensure that tickets are closed in a timely manner
+    * Contributes with training material/sessions
 
 ### Senior Service Engineer
 
-Senior Service Engineers are experienced Service Engineers who
+* All Service Engineer responsibilities 
+* Able to cover all channels
+* Help train new service engineers 
+* Improve the support workflow (ZenDesk)
+* Contributes to complementary projects (e.g. GitLab University, etc.)
+* Maintains good ticket performance
+* Write blog articles
+* Take ownership of documentation and feature requests that is based on customer interactions
+* Improve the support process (on-boarding, training, escalation, etc)
+* Technical Skills
+    * Have deep knowledge of GitLab internals and a variety of possible configurations
+    * Able to perform complex UNIX/GitLab system administration
+    * Can debug challenging bugs with GitLab
+    * Can submit merge requests for advanced GitLab bugs/problems
+* Leadership
+    * Help hire and train new Service Engineers
+    * Are a go-to person for the other Service Engineers when they face tough challenges
+* Communication      
+    * Take ownership of documentation
+    * Drives feature requests based on customer interactions  
+
+### Staff Engineer
+
+* All Senior Service Engineer responsibilities 
+* Help hire service engineers as part of the interview process
+* Good ticket performance
+* Good ticket satisfaction 
+* Maintains complementary project
+* Contributes to GitLab regularly 
+* Technical Skills
+    * Can solve most support tickets in a reasonable time without escalating to development
+    * Specializes in multiple topics (e.g. LDAP, Jenkins/CI integration, Geo)
+    * Should submit or review MRs with development for customer GitLab bugs/issues
 
-* have deep knowledge of GitLab internals and a variety of possible configurations
-* help hire and train new Service Engineers
-* are a go-to person for the other Service Engineers when they face tough challenges
-* improve the support process (Optimize ZenDesk flow, suggest rake task additions)
-* write blog articles
-* take ownership of documentation and feature requests that is based on customer interactions
-* create merge requests to fix bugs
 
 ## Requirements for Applicants