diff --git a/source/handbook/support/onboarding/index.html.md b/source/handbook/support/onboarding/index.html.md
index adc65adfe7f0820a2601bebedd92dacee1e47e38..51eae2200ce53d122f4fed4f296de3395d353b4a 100644
--- a/source/handbook/support/onboarding/index.html.md
+++ b/source/handbook/support/onboarding/index.html.md
@@ -282,6 +282,31 @@ via the [internal issue tracker](https://gitlab.com/gitlab-com/support/issues) u
 If you are receiving such a request via email or Slack, please move it to an issue to allow for wider participation
 or easy escalation when needed.
 
+*Pre Customer Training Checklist:*
+
++ Start training request issue on the [internal issue tracker](https://gitlab.com/gitlab-com/support/issues)
++ Trainer: Ask teammate to assist you as chat Moderator.
++ In case of End User Training:
+    + Trainer: Request average environment information (OS) to the customer.
+    + Trainer: Send git installation instructions email
+
+*Customer Training Checklist:*
+
++ Trainer: Announce at the start of the call
+
+ > This call/session may be monitored and recorded for record-keeping, training and quality-assurance purposes
+
++ Trainer: Record the call via WebEx.
++ Moderator: Take (and reply) questions made on the chat.
++ Moderator: Interrupt Trainer if audio/screenshare has issues.
++ Moderator: Send questions from the chat to the Trainer during Q&A
+
+*Post Customer Training Checklist:*
+
++ Upload the call to the WebEx platform - https://www.youtube.com/watch?v=h7pLj3iJKsc
++ Close training request issue.
++ Start debrief issue on the [internal issue tracker](https://gitlab.com/gitlab-com/support/issues)
+
 
 ## Team member is unavailable
 {: #not-available}