Add hot queues to support handbook
We are experimenting with a system of using 1 global queue for tickets. This MR explains how it works and answers some basic questions about what agents should expect.
Do not update/delete: Banner broadcast message test data
Do not update/delete: Notification broadcast message test data
We are experimenting with a system of using 1 global queue for tickets. This MR explains how it works and answers some basic questions about what agents should expect.