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Refining urgency and impact statements for AP labels

Ernst van Nierop requested to merge evn-reword-urgency into master

Closes https://gitlab.com/gitlab-com/organization/issues/130

WDYT @sitschner @yorickpeterse ?

Note that this way of thinking refers back to the user experience and the goals we're setting for ourselves at the company level for GitLab.com.

So if you need something more granular for "fix how long this SQL query takes", we can do that, but it would be as a "further example" rather than at the top level.

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