500 Error on Bitbucket import

I recently upgraded from 7.11.4 to 7.12.0 on our CentOS7 machine, using the repository/omnibus packages (community edition). I have configured the Bitbucket import according to these instructions. After I configured, running the previous version, I successfully imported several projects from Bitbucket. After upgrade, if I tried to import another project, I would see the list of available projects, but if I clicked import on any of them (even my private ones), I would get an "access denied, check that you are allowed to add deployment keys" error.

I then thought maybe there is something wrong with the access keys, so I generated a new application key on Bitbucket, and deleted/reauthenticated my account, and ran 'gitlab-ctl reconfigure' etc. Now I do not see a list of available applications anymore, but just a '500 error, something went wrong'.

I see the same error in the log files in nginx/gitlab_access.log and gitlab-rails/production.log, but have not found more detailed information of what is failing in any of the log files.

...
gitlab-rails/production.log:Completed 500 Internal Server Error in 529ms (ActiveRecord: 5.1ms)
...
nginx/gitlab_access.log:194.00.000.00 - - [24/Jun/2015:17:47:35 +0200] "GET /import/bitbucket/status HTTP/1.1" 500 415 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Firefox/38.0"
nginx/gitlab_access.log:194.00.000.00 - - [24/Jun/2015:17:47:37 +0200] "GET /import/bitbucket/status HTTP/1.1" 500 415 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Firefox/38.0"

I found the potentially useful information in gitlab-rails/production.log:

Started GET "/import/bitbucket/status" for 194.00.000.00 at 2015-06-26 09:20:18 +0200
Processing by Import::BitbucketController#status as HTML
Completed 500 Internal Server Error in 555ms (ActiveRecord: 5.3ms)

JSON::ParserError (A JSON text must at least contain two octets!):
  lib/gitlab/bitbucket_import/client.rb:85:in `projects'
  app/controllers/import/bitbucket_controller.rb:23:in `status'

There was probably something wrong/missing with my user setting. I decided to delete my user and recreate it, and now the import works fine.

As a side comment I got an error if I tried to delete my old user with private repositories. I first had to delete all repositories before I could delete the user (from the web interface that is).

I leave this open since the actual issue wasn't resolved, but I cannot provide further information I am afraid. Feel free to close it, I have found a workaround for me personally.

I encountered this issue too. For me, I had BitBucket import working, except I didn't know it. I thought it wasn't working because it wasn't showing any repos. So I revoked the permissions on the BitBucket side, which triggered this issue. I then figured out that the issue was because the repos on BitBucket were mercurial repos, so GitLab doesn't show them. I was able to resolve the issue after clearing bitbucket_access_token and bitbucket_access_token_secret for my user in the database. GitLab needs to check the API response and handle it properly, and perhaps also give the user a way to reset the tocken and token secret if needed.

Right, I ran into the same issues. I see a number of things we need to fix:

1. Need some way to clear user's bitbucket_access_token and bitbucket_access_token_secret
2. In BitbucketController, if the Bitbucket API calls fail, report the status code. If it is 401 Unauthorized, then the user should be pointed to a page where he/she can reset the tokens.
3. The import list should show incompatible projects as we do for Google Code. (See !586 (merged) and 9c76a6fa).

Milestone removed

Reassigned to @stanhu

mentioned in merge request !1112 (merged)

mentioned in merge request !1114 (merged)

mentioned in commit d7accda1

mentioned in commit 0c317019

mentioned in merge request !1112 (merged)

mentioned in merge request !1112 (merged)

mentioned in merge request !1112 (merged)

Status changed to closed by commit ed1d4fa4

mentioned in commit ed1d4fa4

mentioned in commit 24b282ae