email test issue feature doesn't find project

Summary

Trying out the 'email the issue' feature and it doesn't seem to work - I get the "[Rejected]" response every time

Steps to reproduce

Copy the 'email issue' email from the bottom of the bugs list and simply try to email that with a subject/body.

What is the current bug behavior?

I get the [Rejected] email in response to my original email.

"Unfortunately, your email message to GitLab could not be processed. We couldn't find the project. Please check if there's any typo."

What is the expected correct behavior?

The issue should be added to the list for the project.

Relevant logs and/or screenshots

(Paste any relevant logs - please use code blocks (```) to format console output, logs, and code as it's very hard to read otherwise.)

Output of checks

(If you are reporting a bug on GitLab.com, write: This bug happens on GitLab.com)

Results of GitLab environment info

(For installations with omnibus-gitlab package run and paste the output of: sudo gitlab-rake gitlab:env:info)

(For installations from source run and paste the output of: sudo -u git -H bundle exec rake gitlab:env:info RAILS_ENV=production)

Results of GitLab application Check

(For installations with omnibus-gitlab package run and paste the output of: sudo gitlab-rake gitlab:check SANITIZE=true)

(For installations from source run and paste the output of: sudo -u git -H bundle exec rake gitlab:check RAILS_ENV=production SANITIZE=true)

(we will only investigate if the tests are passing)

Possible fixes

(If you can, link to the line of code that might be responsible for the problem)

@rnixon We're working to add more documentation for this here:

• https://gitlab.com/gitlab-org/gitlab-ce/issues/24849

Please could you take a look over that issue to ensure that everything is set up as it should be

+1, it worked for me for a while, but now I'm receiving the same error as Richard - 'could not find the project'.

@olegd @rnixon Please could you provide some more information about the environment where you have noticed the problem:

Please mention if you are seeing the issue on GitLab.com. If seeing the issue on your own hosted GitLab instance, please provide the following information:

• Run a diagnostic check of GitLab and it's components:

sudo gitlab-rake gitlab:check

• Gather GitLab specific environment information:

sudo gitlab-rake gitlab:env:info

@markglenfletcher I just created new project (on the gitlab.com) named 'test' and generated the email address to create new issue - 'incoming+olegd/test+7vjjhh8emi3mswt4j3nr11d5j@gitlab.com'

Here is the reply from the gitlab:

Unfortunately, your email message to GitLab could not be processed. We couldn't find the project. Please check if there's any typo.

@olegd Thanks I can reproduce for GitLab.com. Asking some question here... Thanks for the help

Service desk functionality is working for GitLab.com. Emails are being received and issues are being created from them

/cc @smcgivern

added ~874211 ~12980 regression labels

changed milestone to %9.1

assigned to @smcgivern

Thanks @smcgivern

Forgot to say - thanks for the swift action on this guys!

mentioned in merge request !14785