Email Subscription Service Desk
Email Subscription Service Desk
Description
It would be awesome if we could subscribe by email to all the Service Desk Bot activity or with the issues related with Service Desk, can be possible?
Activity
@AlexisF Thanks for the proposal. Please could you add a use-case for the feature so we can better gauge the need for the proposed feature? Thanks!
added Discussion awaiting feedback feature proposal issues ~1790368 labels
We have the need to know by email every issue created by GitLab Support Bot (or in Service Desk zone), for now, the unique solution I found is to subscribe in surveillance mode to all the project but is not very useful, I receive a lot of emails not related to what I want. Doing the possibility of subscribing by email only for the Service Desk Bot will be more useful.
The main idea will be:
- A user send email to incoming service desk email.
- GitLab Support Bot creates the issue.
- I receive an email (to my email of GitLab account ) with the action taken by GitLab Support Bot like "Service Desk (from xxxxxx@xxxx.com): ----subject----" exactly or, at least, referring to the subject. Now, I can know that, for example, there is a new issue, or an issue have a status change.
- I suppose that if we could subscribe to all Service Desk activity could be enough.
Please, if I haven't been clear enough or if I haven't expressed myself well, let me know. Thanks.
removed awaiting feedback label
changed milestone to %Next 3-6 months
