Merge branch 'smb_am' into 'master'

smb account manager job description

See merge request gitlab-com/www-gitlab-com!8946

source/jobs/account-manager/index.html.md

@@ -7,25 +7,24 @@ GitLab is an application to code, test, and deploy code together. It provides Gi
 ## Responsibilities
-* Build and expand relationships and awareness of GitLab within accounts
-* Engage our [Support Engineers](https://about.gitlab.com/jobs/service-engineer) and [Solutions Architect](https://about.gitlab.com/jobs/solutions-architect/) as appropriate.
+* Build and expand relationships and awareness of GitLab within SMB accounts
 * Identify and document business goals, technology stack, and how customers are using GitLab
 * Increase adoption of GitLab features and products through implementation of an outreach strategy
 * Advocate for customer needs for training and services where needed
-* Manage the renewal process
-* Identify and document growth opportunities within account
+* Manage the renewal process and exceed renewal goals
 * Advocate for the overall health of relationship to GitLab acting proactively to address issues and concerns
-* Coordinate mapping customer's process and goals
+* Engage with GitLab Support team and GitLab billing team to ensure customer questions are addressed in a timely manner
 ## Requirements for Applicants
-* 2+ years of successful account management experience in a sales organization
+* 2+ years of successful account management experience managing thousannds of SMB customers
 * Strong customer orientation, dedication, and passion for delivering a great customer experience
 * Excellent verbal and written communication skills
 * Collaborative and team oriented
 * Experience using Salesforce.com
 * Motivated, self-directed and results oriented
 * Knowledge of Git and GitLab workflow preferred
+* Knowledge of Zuora preferred
 * Interest in GitLab, and open source software
 * You share our [values](/handbook/values), and work in accordance with those values.
@@ -36,9 +35,9 @@ Applicants for this position can expect the hiring process to follow the order b
 * Qualified applicants receive a short questionnaire from our Global Recruiters
 * Selected candidates will be invited to schedule a 30min [screening call](/handbook/hiring/#screening-call) with our Global Recruiters
-* Next, candidates will be invited to schedule a first interview with our CRO
-* Candidates will then be invited to schedule an interview with one of our Regional Directors of Sales
-* Finally, candidates will be scheduled for a 50min interview with our CEO
+* Next, candidates will be invited to schedule a first interview with our Dir. Customer Success
+* Candidates will then be invited to schedule an interview with our CRO
+* Finally, candidates may be scheduled for a 50min interview with our CEO
 * Successful candidates will subsequently be made an offer via email
 Expect between 2-3 business between each step. Additional details about our process can be found on our [hiring page](/handbook/hiring).