Escalations to support team
- Clarify the applicable channels for escalation to the support team
- Note the issue with CC'd emails
- Provide instructions on lodging a ticket via Zendesk UI
//cc @ChadMalchow @ernstvn
Do not update/delete: Banner broadcast message test data
Do not update/delete: Notification broadcast message test data
//cc @ChadMalchow @ernstvn