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Update handbook Customer Training info

Lee Matos requested to merge lm-update-handbook-training-info into master

This clarifies https://gitlab.com/gitlab-com/support/issues/337 and depends on https://gitlab.com/gitlab-com/support/merge_requests/12 (DO NOT MERGE UNTIL THAT IS MERGED)

Essentially:

  • How sales can get a training call scheduled.
  • how support responds to a training call from request to completion.

Leaving the WIP Title until the support merge is complete. Also needs a proper rebase before merge so whoever merges ping me or make sure that happens. 😂

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