Chad Malchow
--- a/source/handbook/product/index.html.md
+++ b/source/handbook/product/index.html.md
 If you hear a feature request from a customer, you should follow the normal
 procedure: you create an issue, label it correctly. Let's say the customer requests an enhancement to Issues. You know by reading above that you'll have label this with `Discussion` and you can mention or reach out to Victor to expedite this if warranted.

+Salesperson for organizations asking for Enterprise Edition feature request, shall work with product manager to arrange conversation to further explore feature request and desired outcome. The process will be:
+
+* Sales schedules 1 hour zoom meeting with product manager, customer and themselves. Call recorded if customer gives permission. 
+* Product Manager creates any addiotnal questions beyond what is below, they would like answered
--- a/source/handbook/product/index.html.md
+++ b/source/handbook/product/index.html.md
 If you hear a feature request from a customer, you should follow the normal
 procedure: you create an issue, label it correctly. Let's say the customer requests an enhancement to Issues. You know by reading above that you'll have label this with `Discussion` and you can mention or reach out to Victor to expedite this if warranted.

+Salesperson for organizations asking for Enterprise Edition feature request, shall work with product manager to arrange conversation to further explore feature request and desired outcome. The process will be:
+
+* Sales schedules 1 hour zoom meeting with product manager, customer and themselves. Call recorded if customer gives permission. 
--- a/source/handbook/product/index.html.md
+++ b/source/handbook/product/index.html.md
 procedure: you create an issue, label it correctly. Let's say the customer requests an enhancement to Issues. You know by reading above that you'll have label this with `Discussion` and you can mention or reach out to Victor to expedite this if warranted.

+Salesperson for organizations asking for Enterprise Edition feature request, shall work with product manager to arrange conversation to further explore feature request and desired outcome. The process will be:
+
+* Sales schedules 1 hour zoom meeting with product manager, customer and themselves. Call recorded if customer gives permission. 
+* Product Manager creates any addiotnal questions beyond what is below, they would like answered
+  * What version of GitLab are you currently using? CE / EES / EEP?
+  * How are you currently doing source code management? GitLab merge requests or another tool? How about CI/CD?
+  * How are you currently doing issue management? How are you using HP ALM? Agile/Kanban? What do your sprint/iterations look like? 1 week? 1 month? 2 months?
+  * What is the integration like between issue management and source code management?
+  * How do teams manage multiple repos? Does a team typically work on repo at a time? Or do they work on multiple repos at the same time?
+* Sales sends questions to customer prior to meeting.
+* Meeting is created in Salesforce.com
+* Sales creates a google document for notes from call with customer.  Google Doc shared with product manager and sales manager
+* Sales and product manager schedule 15 minute pre-meeting to share what we know about the customer thus far as not to waste time asking questions we already know the answer to. Notes from this pre-meeting are added to the google document.
+* Sales adds a link to the google document under the account object as a note.