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Include DSE template and assignment to support lead

!3085 · created Sep 07, 2016 by username-removed-444214
documentation handbook
- Merged
- 3
updated Nov 11, 2016
Add Support instructions to Reseller handbook

!3138 · created Sep 13, 2016 by Michael Alessio
- Merged
- 1
updated Nov 11, 2016
workflow for updating an existing issue

!3159 · created Sep 14, 2016 by De Wet
Support handbook
- Merged
- 5
updated Nov 11, 2016
Add Zendesk Agent course to on boarding checklist

!3168 · created Sep 15, 2016 by username-removed-444214
- Merged
- 6
updated Nov 11, 2016
Head of Support

!3196 · created Sep 16, 2016 by Ernst van Nierop
- Merged
- 4
updated Nov 11, 2016
Add engineering groups to handbook menu

!3262 · created Sep 24, 2016 by username-removed-444214
handbook
- Merged
- 3
- 1
updated Nov 11, 2016
Support handbook restructure

!3269 · created Sep 26, 2016 by username-removed-444214
Support handbook
- Merged
- 22
updated Nov 11, 2016
fix4all: Developer Rotation on the Support Team

!3334 · created Sep 30, 2016 by Stan Hu
- Merged
- 6
- 2
updated Nov 11, 2016
Edits to bootcamp and contacting Zendesk

!3347 · created Oct 03, 2016 by Ernst van Nierop
- Merged
- 10
updated Nov 11, 2016
Clarify level of support for GitHost

!3348 · created Oct 03, 2016 by Ernst van Nierop
- Merged
- 20
updated Nov 11, 2016
Close the loop re light agents

!3367 · created Oct 04, 2016 by Ernst van Nierop
- Merged
- 8
updated Nov 11, 2016
New Support Knowledge Base 4 of 8 checklist items completed

!3381 · created Oct 05, 2016 by username-removed-444214
Support handbook
- Merged
- 18
- 1
updated Nov 11, 2016
Chris is a Zendesk expert

!3390 · created Oct 06, 2016 by Ernst van Nierop
- Merged
- 1
updated Nov 11, 2016
Use hiring manager. Add timezone.io

!3358 · created Oct 04, 2016 by username-removed-444214
Support handbook
- Merged
- 4
updated Nov 11, 2016
Add KB instructions on SE testing environment

!3424 · created Oct 10, 2016 by username-removed-444214
Support handbook
- Merged
- 7
updated Nov 11, 2016
Add: Customer Call Best Practices section to Support Handbook

!3132 · created Sep 12, 2016 by username-removed-99889
Support handbook
- Merged
- 1
updated Nov 11, 2016
Include guidelines for tiered support

!3575 · created Oct 21, 2016 by username-removed-444214
- Merged
- 24
updated Nov 11, 2016
No TOC for heading message

!3569 · created Oct 21, 2016 by username-removed-444214
- Merged
- 2
updated Nov 11, 2016
Fix GitHost pricing

!3641 · created Oct 27, 2016 by username-removed-444214
- Merged
- 2
updated Nov 11, 2016
Define and add Breach Hawks

!3672 · created Oct 29, 2016 by Ernst van Nierop
- Merged
- 4
updated Nov 11, 2016

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