Private customer-related conversations in a public issue

• We want to have private customer-related conversations in a public issue.
• Often the sales / marketing / customer success teams have ongoing conversations with potential / existing customers. Often we have internal conversations amongst ourselves (GitLab folks), which we do not want to share publicly or with the customer.
• We often have the conversation in Slack, email, Zendesk, Salesforce, Google docs, or in confidential GitLab issues in the sales project, other projects.
• This is okay, but it is not efficient/collaborate/effective if we want to have the conversation with respect to a specific feature proposal that is new or already existing in either the GitLab CE or EE projects.
• One proposal is to use confidential notes or threads. But there might be a better design.

added Discussion ~155959 labels

changed milestone to %Next 3-6 months

added UX label

@sarrahvesselov : I don't see this being a super high priority anytime soon. But if we have some high-level designs at some point, we might be able to carve out a quick win. Confidential comments seems like a good idea. But I don't want to commit to that if it turns out there's something that's easier to build, or is more effective.

Anyways, I think it's worth the effort for us (Product+UX) to have a convo with some folks on the sales/marketing side to understand their existing flows and pain points. Does UX have any cycles now to do a quick meeting with them and maybe do a few high-level designs? (I'm thinking me and one UXer jumps on this call.) Or should we snooze this for at least a month or so? Again, I don't see it as being high priority, but worth an quick exploration.

changed the description

@victorwu here is a related issue https://gitlab.com/gitlab-org/gitlab-ee/issues/688 on salesforce.com connector. Something to look possibly as we look to link issues and conversations with salesforce data.

Does UX have any cycles now to do a quick meeting with them and maybe do a few high-level designs? (I'm thinking me and one UXer jumps on this call.) Or should we snooze this for at least a month or so? Again, I don't see it as being high priority, but worth an quick exploration.

It would be better if we could snooze this for a month @victorwu. I have 3 UXers taking time off during the 10.1 and 10.2. We are stretching to get all the deliverables done for this cycle.

marked this issue as related to #2459

This is related to #2257 or perhaps a duplicate.